{"id":292,"date":"2023-05-03T11:57:06","date_gmt":"2023-05-03T10:57:06","guid":{"rendered":"https:\/\/purovitalis.com\/shipping-returns-new\/"},"modified":"2026-09-04T16:27:40","modified_gmt":"2026-09-04T14:27:40","slug":"expediere-retururi","status":"publish","type":"page","link":"https:\/\/purovitalis.com\/ro\/shipping-returns\/","title":{"rendered":"Shipping &#038; returns"},"content":{"rendered":"<p>Purovitalis\t\t\t\t<\/p>\n<h1>Livrare &amp; retururi<\/h1>\n<p>La Purovitalis, obiectivul nostru este s\u0103 \u00ee\u021bi expediem comanda c\u00e2t mai repede posibil. Comenzile plasate \u00eenainte de ora 15:00 CET sunt expediate \u00een aceea\u0219i zi. \u00cen func\u021bie de loca\u021bia ta, livrarea comenzii dureaz\u0103, de obicei, \u00eentre 1 \u0219i 5 zile lucr\u0103toare. Comenzile plasate dup\u0103 aceast\u0103 or\u0103 sau \u00een weekend vor fi expediate \u00een urm\u0103toarea zi lucr\u0103toare.<\/p>\n<p>\u00a0<\/p>\n<p>Pentru mai multe informa\u021bii despre starea comenzii tale, te rug\u0103m s\u0103 contactezi serviciul nostru de asisten\u021b\u0103 pentru clien\u021bi la\u00a0<a href=\"mailto:support@purovitalis.com\">support@purovitalis.com<\/a>.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"768\" src=\"https:\/\/purovitalis.com\/wp-content\/uploads\/2024\/11\/shipping-return-purovitalis-intro.webp\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/purovitalis.com\/wp-content\/uploads\/2024\/11\/shipping-return-purovitalis-intro.webp 768w, https:\/\/purovitalis.com\/wp-content\/uploads\/2024\/11\/shipping-return-purovitalis-intro-400x400.webp 400w, https:\/\/purovitalis.com\/wp-content\/uploads\/2024\/11\/shipping-return-purovitalis-intro-150x150.webp 150w, https:\/\/purovitalis.com\/wp-content\/uploads\/2024\/11\/shipping-return-purovitalis-intro-60x60.webp 60w, https:\/\/purovitalis.com\/wp-content\/uploads\/2024\/11\/shipping-return-purovitalis-intro-110x110.webp 110w, https:\/\/purovitalis.com\/wp-content\/uploads\/2024\/11\/shipping-return-purovitalis-intro-300x300.webp 300w, https:\/\/purovitalis.com\/wp-content\/uploads\/2024\/11\/shipping-return-purovitalis-intro-600x600.webp 600w, https:\/\/purovitalis.com\/wp-content\/uploads\/2024\/11\/shipping-return-purovitalis-intro-100x100.webp 100w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h3>Costul de livrare<\/h3>\n<p>Oferim transport gratuit c\u0103tre majoritatea \u021b\u0103rilor europene pentru comenzile de peste 75,- \u20ac. Pentru detalii suplimentare, consulta\u021bi lista de mai jos.<\/p>\n<p>Expediem \u00een toat\u0103 lumea. V\u0103 rug\u0103m s\u0103 lua\u021bi la cuno\u0219tin\u021b\u0103 termenele de livrare pentru urm\u0103toarele \u021b\u0103ri:<\/p>\n<style>\n.shipping-cost table.shipping-cost-table {\n  border-collapse: collapse;\n  border-spacing: 0;\n  width: 100%;\n  font-size: 1em;\n  border: none;\n}\n.shipping-cost table.shipping-cost-table tr th,\n.shipping-cost table.shipping-cost-table tr td {\n  text-align: left;\n  background: transparent;\n}\n.shipping-cost table.shipping-cost-table th {\n  font-weight: 500;\n  line-height: 1.6;\n  padding: 14px 0;\n  border: none;\n  border-block-start: none !important;\n  vertical-align: middle;\n}\n.shipping-cost table.shipping-cost-table td {\n  font-weight: 400;\n  line-height: 1.6;\n  padding: 14px 0;\n  border: none;\n  border-block-start: none !important;\n  vertical-align: middle;\n  border-bottom: 1px solid var(--light-grey);\n  padding-right: 8px;\n}\n.shipping-cost table.shipping-cost-table thead tr {\n  border-bottom: 1px solid var(--grey);\n}\n.shipping-cost table.shipping-cost-table tr {\n  background: transparent;\n}\n<\/style>\n<table>\n<thead>\n<tr>\n<th style=\"width:40%\">\u021aar\u0103 \/ Zon\u0103<\/th>\n<th>Pre\u021b<\/th>\n<th>Termen de livrare<\/th>\n<th>Transport gratuit din<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><b>Zona 1<\/b>: Belgia, Luxemburg, \u021a\u0103rile de Jos, Germania<\/td>\n<td>\u20ac5,00<\/td>\n<td>1\u20133 zile<\/td>\n<td>\u20ac75,00<\/td>\n<\/tr>\n<tr>\n<td><b>Zona 2<\/b>: Irlanda, Danemarca, Fran\u021ba, Italia, Monaco<\/td>\n<td>\u20ac6,00<\/td>\n<td>2\u20134 zile<\/td>\n<td>\u20ac75,00<\/td>\n<\/tr>\n<tr>\n<td><b>Zona 3<\/b>: Finlanda, Grecia, Portugalia, Spania, Suedia, Andorra, Jersey, Austria, Turcia<\/td>\n<td>\u20ac6,50<\/td>\n<td>2\u20135 zile<\/td>\n<td>\u20ac75,00<\/td>\n<\/tr>\n<tr>\n<td><b>Zona 4<\/b>: Bulgaria, Cipru, Estonia, Ungaria, Croa\u021bia, Letonia, Lituania, Malta, Polonia, Rom\u00e2nia, Slovenia, Republica Ceh\u0103, Regatul Unit<\/td>\n<td>\u20ac12,50<\/td>\n<td>3\u20137 zile<\/td>\n<td>\u20ac150,00<\/td>\n<\/tr>\n<tr>\n<td><b>Zona 5<\/b>: Elve\u021bia, Liechtenstein, Norvegia<\/td>\n<td>\u20ac7,50<\/td>\n<td>2\u20135 zile<\/td>\n<td>\u20ac125,00<\/td>\n<\/tr>\n<tr>\n<td><b>Zona 6<\/b>: Insula Man, Bosnia \u0219i Her\u021begovina, Islanda, Serbia, Macedonia de Nord, Muntenegru<\/td>\n<td>\u20ac9,95<\/td>\n<td>3\u20137 zile<\/td>\n<td>\u20ac125,00<\/td>\n<\/tr>\n<tr>\n<td>Statele Unite<\/td>\n<td>$6,50<\/td>\n<td>2\u20137 zile<\/td>\n<td>$100<\/td>\n<\/tr>\n<tr>\n<td>Restul lumii (toate celelalte \u021b\u0103ri)<\/td>\n<td>\u20ac30,00<\/td>\n<td>5\u201310 zile<\/td>\n<td>\u20ac300,00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<style>\n.shipping-cost-mobile table.shipping-cost-table {\n  border-collapse: collapse;\n  border-spacing: 0;\n  width: 100%;\n  font-size: 1em;\n  border: none;\n}\n.shipping-cost-mobile table.shipping-cost-table tr th,\n.shipping-cost-mobile table.shipping-cost-table tr td {\n  text-align: left;\n  background: transparent;\n}\n.shipping-cost-mobile table.shipping-cost-table tr td:first-of-type {\n  font-weight: 500;\n  line-height: 1.6;\n  padding: 14px 0;\n  border: none;\n  border-block-start: none !important;\n  vertical-align: middle;\n}\n.shipping-cost-mobile table.shipping-cost-table td {\n  font-weight: 400;\n  line-height: 1.6;\n  padding: 14px 0;\n  border: none;\n  border-block-start: none !important;\n  vertical-align: middle;\n  border-bottom: 1px solid var(--light-grey);\n  padding-right: 8px;\n}\n.shipping-cost-mobile table.shipping-cost-table thead tr {\n  border-bottom: 1px solid var(--grey);\n}\n.shipping-cost-mobile table.shipping-cost-table tr {\n  background: transparent;\n}\n.shipping-cost-mobile table.shipping-cost-table tbody {\n  border: 0;\n}\n.shipping-cost-mobile table.shipping-cost-table tbody tr:last-of-type td {\n  border-bottom: 1px solid var(--grey);\n}\n.shipping-cost-mobile table.shipping-cost-table tbody tr td:last-of-type {\n  text-align: right;\n}\n<\/style>\n<table>\n<tbody>\n<tr>\n<td>\u021aar\u0103<\/td>\n<td>Zona 1: Belgia, Luxemburg, \u021a\u0103rile de Jos, Germania<\/td>\n<\/tr>\n<tr>\n<td>Pre\u021b<\/td>\n<td>\u20ac5,00<\/td>\n<\/tr>\n<tr>\n<td>Termen de livrare<\/td>\n<td>1\u20133 zile<\/td>\n<\/tr>\n<tr>\n<td>Transport gratuit din<\/td>\n<td>\u20ac75,00<\/td>\n<\/tr>\n<\/tbody>\n<tbody>\n<tr>\n<td>\u021aar\u0103<\/td>\n<td>Zona 2: Irlanda, Danemarca, Fran\u021ba, Italia, Monaco<\/td>\n<\/tr>\n<tr>\n<td>Pre\u021b<\/td>\n<td>\u20ac6,00<\/td>\n<\/tr>\n<tr>\n<td>Termen de livrare<\/td>\n<td>2\u20134 zile<\/td>\n<\/tr>\n<tr>\n<td>Transport gratuit din<\/td>\n<td>\u20ac75,00<\/td>\n<\/tr>\n<\/tbody>\n<tbody>\n<tr>\n<td>\u021aar\u0103<\/td>\n<td>Zona 3: Finlanda, Grecia, Portugalia, Spania, Suedia, Andorra, Jersey, Austria, Turcia<\/td>\n<\/tr>\n<tr>\n<td>Pre\u021b<\/td>\n<td>\u20ac6,50<\/td>\n<\/tr>\n<tr>\n<td>Termen de livrare<\/td>\n<td>2\u20135 zile<\/td>\n<\/tr>\n<tr>\n<td>Transport gratuit din<\/td>\n<td>\u20ac75,00<\/td>\n<\/tr>\n<\/tbody>\n<tbody>\n<tr>\n<td>\u021aar\u0103<\/td>\n<td>Zona 4: Bulgaria, Cipru, Estonia, Ungaria, Croa\u021bia, Letonia, Lituania, Malta, Polonia, Rom\u00e2nia, Slovenia, Republica Ceh\u0103, Regatul Unit<\/td>\n<\/tr>\n<tr>\n<td>Pre\u021b<\/td>\n<td>\u20ac12,50<\/td>\n<\/tr>\n<tr>\n<td>Termen de livrare<\/td>\n<td>3\u20137 zile<\/td>\n<\/tr>\n<tr>\n<td>Transport gratuit din<\/td>\n<td>\u20ac150,00<\/td>\n<\/tr>\n<\/tbody>\n<tbody>\n<tr>\n<td>\u021aar\u0103<\/td>\n<td>Zona 5: Elve\u021bia, Liechtenstein, Norvegia<\/td>\n<\/tr>\n<tr>\n<td>Pre\u021b<\/td>\n<td>\u20ac7,50<\/td>\n<\/tr>\n<tr>\n<td>Termen de livrare<\/td>\n<td>2\u20135 zile<\/td>\n<\/tr>\n<tr>\n<td>Transport gratuit din<\/td>\n<td>\u20ac125,00<\/td>\n<\/tr>\n<\/tbody>\n<tbody>\n<tr>\n<td>\u021aar\u0103<\/td>\n<td>Zona 6: Insula Man, Bosnia \u0219i Her\u021begovina, Islanda, Serbia, Macedonia de Nord, Muntenegru<\/td>\n<\/tr>\n<tr>\n<td>Pre\u021b<\/td>\n<td>\u20ac9,95<\/td>\n<\/tr>\n<tr>\n<td>Termen de livrare<\/td>\n<td>3\u20137 zile<\/td>\n<\/tr>\n<tr>\n<td>Transport gratuit din<\/td>\n<td>\u20ac125,00<\/td>\n<\/tr>\n<\/tbody>\n<tbody>\n<tr>\n<td>\u021aar\u0103<\/td>\n<td>Statele Unite<\/td>\n<\/tr>\n<tr>\n<td>Pre\u021b<\/td>\n<td>$6,50<\/td>\n<\/tr>\n<tr>\n<td>Termen de livrare<\/td>\n<td>2\u20137 zile<\/td>\n<\/tr>\n<tr>\n<td>Transport gratuit din<\/td>\n<td>$100<\/td>\n<\/tr>\n<\/tbody>\n<tbody>\n<tr>\n<td>\u021aar\u0103<\/td>\n<td>Restul lumii (toate celelalte \u021b\u0103ri)<\/td>\n<\/tr>\n<tr>\n<td>Pre\u021b<\/td>\n<td>\u20ac30,00<\/td>\n<\/tr>\n<tr>\n<td>Termen de livrare<\/td>\n<td>5\u201310 zile<\/td>\n<\/tr>\n<tr>\n<td>Transport gratuit din<\/td>\n<td>\u20ac300,00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Retururi \u0219i reclama\u021bii<\/h4>\n<p>Ne dorim ca tu s\u0103 ai \u00eencredere \u00een fiecare achizi\u021bie pe care o faci \u0219i vrem s\u0103 \u00ee\u021bi oferim un serviciu excelent de rela\u021bii cu clien\u021bii. Te rug\u0103m s\u0103 verifici cu aten\u021bie coletul la primire, pentru a te asigura c\u0103 nu a fost deteriorat \u00een timpul transportului.<br \/><strong><br \/>Garan\u021bie de rambursare a banilor \u00een termen de 30 de zile<br \/><\/strong><em>* nu se accept\u0103 return\u0103ri \u00een cazul comenzilor de re\u00eennoire a abonamentului<\/em><\/p>\n<p>Dac\u0103 nu sunte\u021bi mul\u021bumit de produsele noastre, pute\u021bi solicita rambursarea integral\u0103 a pre\u021bului de achizi\u021bie \u00een termen de 30 de zile de la data primirii produsului. Costurile de transport pentru retur sunt suportate de client.<\/p>\n<p>\u00cen cazul unui defect, vom acoperi costurile de returnare \u0219i vom oferi fie un produs \u00eenlocuitor, fie vom rambursa pre\u021bul ini\u021bial de achizi\u021bie.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/returns.purovitalis.com\/\" target=\"_blank\"><br \/>\n\t\t\t\t\t\t\t\t\t\u00cenapoi<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h3>\u00centreb\u0103ri frecvente<\/h3>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Estim\u0103ri privind livrarea<\/a><\/p>\n<p>Expediem comenzile de luni p\u00e2n\u0103 vineri. Comenzile plasate dup\u0103 ora 15:00 vor fi expediate \u00een urm\u0103toarea zi lucr\u0103toare. Comenzile plasate \u00een weekend vor fi expediate luni.<\/p>\n<p>Costurile de livrare vor fi calculate \u0219i afi\u0219ate la finalizarea comenzii \u0219i depind de op\u021biunea de livrare pe care o selectezi. \u00ce\u021bi punem la dispozi\u021bie o gam\u0103 variat\u0103 de op\u021biuni, pentru a te asigura c\u0103 prime\u0219ti comanda \u00eentr-un interval de timp care se potrive\u0219te nevoilor \u0219i bugetului t\u0103u. Termenele de livrare vor depinde de metoda selectat\u0103 la finalizarea comenzii.<\/p>\n<p>\u00cen anumite sezoane \u0219i \u00een perioadele de reduceri, termenele de livrare pot fi mai lungi.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Customs &#038; Taxes<\/a><\/p>\n<p>Te rug\u0103m s\u0103 re\u021bii c\u0103, \u00een func\u021bie de reglement\u0103rile din \u021bara ta, pot fi aplicate taxe de import, impozite sau taxe vamale \u2014 acestea nu sunt incluse \u00een pre\u021burile noastre \u0219i sunt \u00een sarcina clientului. \u00ce\u021bi recomand\u0103m s\u0103 verifici politicile locale privind importul \u00eenainte de a plasa comanda, pentru a-\u021bi asigura o livrare f\u0103r\u0103 probleme \u0219i f\u0103r\u0103 complica\u021bii.<\/p>\n<p>Pentru mai multe informa\u021bii, vizita\u021bi sec\u021biunea noastr\u0103 de \u00eentreb\u0103ri frecvente: <a href=\"https:\/\/support.purovitalis.com\/en\/articles\/9154489-import-duties-customs-information\" target=\"_blank\" rel=\"noopener\">Centrul de asisten\u021b\u0103 Purovitalis<\/a><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Starea comenzii<\/a><\/p>\n<p>Po\u021bi urm\u0103ri stadiul comenzii tale din contul de client. De asemenea, po\u021bi gestiona adresele \u0219i metodele de plat\u0103. \u00ce\u021bi po\u021bi crea un cont chiar acum, aleg\u00e2nd doar o parol\u0103, <a title=\"Creeaz\u0103 un cont sau conecteaz\u0103-te la purovitalis\" href=\"https:\/\/purovitalis.com\/ro\/registru\/\">Creeaz\u0103 un cont.<\/a><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Politica privind ridicarea coletelor<\/a><\/p>\n<p><b>A ajuns comanda ta la punctul de ridicare?<\/b><\/p>\n<p>La Purovitalis, ne angaj\u0103m s\u0103 v\u0103 oferim servicii excep\u021bionale vou\u0103, clien\u021bilor no\u0219tri pre\u021bui\u021bi. Pentru a asigura o livrare f\u0103r\u0103 probleme \u0219i eficient\u0103 a coletelor, v\u0103 oferim posibilitatea de a le livra la punctele de acces desemnate atunci c\u00e2nd nu sunte\u021bi disponibili s\u0103 le primi\u021bi la adresa de livrare specificat\u0103. Cu toate acestea, este important s\u0103 \u00een\u021belege\u021bi \u0219i s\u0103 respecta\u021bi politica noastr\u0103 privind ridicarea coletelor, pentru a evita orice nepl\u0103ceri sau ne\u00een\u021belegeri.<\/p>\n<p><b>Politica privind ridicarea coletelor:<\/b><\/p>\n<ul>\n<li><b>Puncte de acces desemnate:<\/b>\n<ul>\n<li>Purovitalis v\u0103 ofer\u0103 posibilitatea de a alege un punct de acces desemnat (de exemplu, un magazin local sau un centru de colectare) ca loca\u021bie alternativ\u0103 de livrare a coletelor.<\/li>\n<li>Ve\u021bi fi informat cu privire la loca\u021bia punctului de acces \u0219i la programul de func\u021bionare \u00een cadrul notific\u0103rii de livrare a coletului trimis\u0103 de c\u0103tre transportator.<\/li>\n<\/ul>\n<\/li>\n<li><b> Notificare privind sosirea coletului:<\/b>\n<ul>\n<li>Dup\u0103 livrarea cu succes la punctul de acces, transportatorul v\u0103 va notifica prin e-mail, SMS sau orice alt mijloc de comunicare preferat, specificat \u00een sec\u021biunea de preferin\u021be de livrare de pe site-ul transportatorului.<\/li>\n<\/ul>\n<\/li>\n<li><b> Intervalul de ridicare:<\/b>\n<ul>\n<li>Se a\u0219teapt\u0103 ca tu s\u0103 ridici coletele de la punctul de acces indicat \u00eentr-un interval de timp rezonabil, a\u0219a cum este specificat \u00een notificare.<\/li>\n<li>Intervalul de ridicare v\u0103 va fi comunicat \u00een mod clar odat\u0103 cu notificarea de livrare a coletului.<\/li>\n<\/ul>\n<\/li>\n<li><b> Neridicarea \u0219i confiscarea:<\/b>\n<ul>\n<li>\u00cen cazul \u00een care nu ridica\u021bi coletul \u00een intervalul de ridicare stabilit, acesta va fi considerat neridicat.<\/li>\n<li>Purovitalis nu are obliga\u021bia de a rambursa suma pl\u0103tit\u0103 sau de a \u00eenlocui coletele care nu au fost ridicate \u00een termenul stabilit.<\/li>\n<\/ul>\n<\/li>\n<li><b> Responsabilitatea pentru securitatea coletelor:<\/b>\n<ul>\n<li>Odat\u0103 ce coletul este livrat la punctul de acces, responsabilitatea pentru siguran\u021ba \u0219i starea acestuia \u00ee\u021bi revine \u021bie.<\/li>\n<li>V\u0103 recomand\u0103m s\u0103 ridica\u021bi coletele c\u00e2t mai repede posibil, pentru a evita pierderile, deteriorarea sau furtul acestora.<\/li>\n<\/ul>\n<\/li>\n<li><b> Excep\u021bii:<\/b>\n<ul>\n<li>\u00cen cazuri excep\u021bionale, cum ar fi urgen\u021be medicale justificate sau circumstan\u021be inevitabile, po\u021bi contacta echipa noastr\u0103 de asisten\u021b\u0103 pentru clien\u021bi pentru a discuta situa\u021bia ta \u0219i a g\u0103si posibile solu\u021bii.<\/li>\n<\/ul>\n<\/li>\n<li><b> Asisten\u021b\u0103 pentru clien\u021bi:<\/b>\n<ul>\n<li>Echipa noastr\u0103 de asisten\u021b\u0103 pentru clien\u021bi v\u0103 st\u0103 la dispozi\u021bie pentru a r\u0103spunde la orice \u00eentreb\u0103ri sau nel\u0103muriri legate de livrarea coletelor, ridicarea acestora sau punctele de acces.<\/li>\n<li>sunt \u00eencuraja\u021bi s\u0103 contacteze echipa noastr\u0103 de asisten\u021b\u0103 pentru a primi ajutor \u00een leg\u0103tur\u0103 cu pachetele lor.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>La Purovitalis, credem \u00een transparen\u021b\u0103 \u0219i \u00een comunicarea eficient\u0103 cu tine. Aceast\u0103 politic\u0103 privind ridicarea coletelor a fost conceput\u0103 pentru a asigura un proces de livrare f\u0103r\u0103 probleme \u0219i de \u00eencredere, sporind confortul t\u0103u. \u00ce\u021bi mul\u021bumim pentru \u00een\u021belegere \u0219i cooperare \u00een respectarea acestei politici, care ne permite s\u0103 \u00ee\u021bi oferim cel mai bun serviciu posibil.<\/p>\n<p>Prezenta politic\u0103 poate fi modificat\u0103 la discre\u021bia Purovitalis. Orice actualiz\u0103ri sau revizuiri vor fi comunicate clien\u021bilor no\u0219tri \u00een timp util. Prin utilizarea serviciilor noastre, clien\u021bii sunt de acord s\u0103 respecte termenii prev\u0103zu\u021bi \u00een prezenta politic\u0103.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">What should I do if my package is marked as &#8220;lost&#8221; or hasn&#8217;t arrived within the expected timeframe?<\/a><\/p>\n<p>\u00cen\u021belegem c\u0103 pierderea unui colet poate fi frustrant\u0103. Iat\u0103 pa\u0219ii pe care trebuie s\u0103 \u00eei urma\u021bi:<\/p>\n<p><b>1.<\/b> <b>Verifica\u021bi starea livr\u0103rii:<\/b><\/p>\n<p>Verifica\u021bi \u00eenc\u0103 o dat\u0103 informa\u021biile de urm\u0103rire furnizate de compania de curierat. Uneori, pot ap\u0103rea \u00eent\u00e2rzieri din cauza unor circumstan\u021be neprev\u0103zute. A\u0219tepta\u021bi c\u00e2teva zile dup\u0103 data estimat\u0103 de livrare pentru a vedea dac\u0103 coletul ajunge.<\/p>\n<p><b>2. Contacta\u021bi transportatorul:<\/b><\/p>\n<p>Dac\u0103 informa\u021biile de urm\u0103rire indic\u0103 faptul c\u0103 coletul este \u201cpierdut\u201d sau nu au mai fost actualizate de mult timp, contacteaz\u0103 serviciul de asisten\u021b\u0103 pentru clien\u021bi al companiei de curierat. Furnizeaz\u0103-le num\u0103rul de urm\u0103rire \u0219i orice detalii relevante. Ace\u0219tia pot demara o anchet\u0103 pentru a afla unde se afl\u0103 coletul t\u0103u.<\/p>\n<p><b>3.<\/b> <b>Contacta\u021bi echipa de asisten\u021b\u0103 a magazinului de la care a\u021bi efectuat achizi\u021bia (dac\u0103 este cazul):<\/b><\/p>\n<p>Dac\u0103 ai efectuat o achizi\u021bie de la un anumit v\u00e2nz\u0103tor sau magazin online, contacteaz\u0103 serviciul de asisten\u021b\u0103 pentru clien\u021bi al acestuia. Este posibil ca ace\u0219tia s\u0103 \u00ee\u021bi poat\u0103 oferi asisten\u021b\u0103 suplimentar\u0103 sau s\u0103 ini\u021bieze o reclama\u021bie la transportator \u00een numele t\u0103u. Dac\u0103 aceast\u0103 situa\u021bie nu se aplic\u0103 \u00een cazul t\u0103u, te rug\u0103m s\u0103 contactezi echipa de asisten\u021b\u0103 pentru clien\u021bi Purovitalis.<\/p>\n<p><b>4. Depune\u021bi o cerere de desp\u0103gubire pentru un colet pierdut:<\/b><\/p>\n<p>Dac\u0103 transportatorul confirm\u0103 c\u0103 coletul t\u0103u s-a pierdut efectiv, te rug\u0103m s\u0103 depui o cerere de desp\u0103gubire pentru coletul pierdut la acesta. Transportatorul te va \u00eendruma cu privire la pa\u0219ii \u0219i cerin\u021bele necesare. P\u0103streaz\u0103 la \u00eendem\u00e2n\u0103 toate documentele sau chitan\u021bele relevante pentru procesul de desp\u0103gubire.<\/p>\n<p><b>5. Verifica\u021bi adresa de livrare:<\/b><\/p>\n<p>Asigura\u021bi-v\u0103 c\u0103 adresa de livrare furnizat\u0103 \u00een momentul achizi\u021biei este corect\u0103 \u0219i actualizat\u0103. Uneori, coletele sunt livrate gre\u0219it din cauza unor adrese incorecte.<\/p>\n<p><b>6. Expedieri asigurate:<\/b><\/p>\n<p>Dac\u0103 a\u021bi achizi\u021bionat o asigurare de transport, verifica\u021bi termenii \u0219i condi\u021biile pentru a vedea dac\u0103 ave\u021bi dreptul la o rambursare sau la o \u00eenlocuire. V\u0103 rug\u0103m s\u0103 depune\u021bi o cerere de desp\u0103gubire la asigurator, dac\u0103 este cazul.<\/p>\n<p><b>7.<\/b> <b>Contacta\u021bi-ne (dac\u0103 datele de contact difer\u0103 de cele ale transportatorului):<\/b><\/p>\n<p>Dac\u0103 coletul \u021bi-a fost trimis de o alt\u0103 persoan\u0103 dec\u00e2t tine, informeaz\u0103 expeditorul cu privire la pierderea coletului. Este posibil ca acesta s\u0103 trebuiasc\u0103 s\u0103 ia leg\u0103tura cu transportatorul pentru a rezolva problema.<\/p>\n<p><b>8. Ave\u021bi r\u0103bdare pe durata anchetei<\/b>:<\/p>\n<p>Odat\u0103 ce a\u021bi depus o reclama\u021bie sau a\u021bi ini\u021biat o anchet\u0103, v\u0103 rug\u0103m s\u0103 ave\u021bi r\u0103bdare pe durata procesului. Ancheta poate dura ceva timp, dar transportatorul va face tot posibilul pentru a localiza coletul sau pentru a g\u0103si o solu\u021bie.<\/p>\n<p><b>9. Efectua\u021bi verific\u0103ri periodice:<\/b><\/p>\n<p>R\u0103m\u00e2i \u00een contact cu transportatorul \u0219i\/sau cu Purovitalis pentru a afla stadiul cererii tale de desp\u0103gubire sau al anchetei. Urm\u0103rirea periodic\u0103 a situa\u021biei poate contribui la accelerarea procesului.<\/p>\n<p><b>10. M\u0103suri de prevenire pentru transporturile viitoare:<\/b><\/p>\n<p>V\u0103 recomand\u0103m s\u0103 opta\u021bi pe viitor pentru servicii care includ confirmarea livr\u0103rii, cerin\u021be de semn\u0103tur\u0103 sau asigurarea coletului pentru articolele de valoare.<\/p>\n<p><b>11.<\/b> <b>R\u0103m\u00e2ne\u021bi la curent:<\/b><\/p>\n<p>Fii la curent cu orice informa\u021bii furnizate de transportator sau de v\u00e2nz\u0103tor cu privire la coletul pierdut. Este posibil ca ace\u0219tia s\u0103 te contacteze pentru a-\u021bi oferi nout\u0103\u021bi sau op\u021biuni de rezolvare.<\/p>\n<p>Re\u021bine\u021bi c\u0103 pierderea coletelor este un eveniment rar, dar, dac\u0103 se \u00eent\u00e2mpl\u0103, suntem aici s\u0103 v\u0103 oferim asisten\u021b\u0103 pe tot parcursul procesului. V\u0103 rug\u0103m s\u0103 nu ezita\u021bi s\u0103 contacta\u021bi echipa de asisten\u021b\u0103 pentru clien\u021bi Purovitalis pentru orice ajutor suplimentar sau nel\u0103muriri.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Pot returna un produs achizi\u021bionat prin abonament?<\/a><\/p>\n<p>Pute\u021bi face acest lucru, dar numai dup\u0103 expirarea perioadei de 3 luni. Produsele defecte sau lips\u0103 vor fi reexpediate.<\/p>\n<h3>\u00cencepe\u021bi chiar azi<\/h3>\n<p>Imagineaz\u0103-\u021bi cum ar fi s\u0103 ai certitudinea c\u0103 \u00eei oferi corpului t\u0103u exact ceea ce are nevoie \u00een fiecare zi. Planul nostru de abonament este conceput pentru a face s\u0103n\u0103tatea mai simpl\u0103 \u0219i mai eficient\u0103 \u2014 f\u0103r\u0103 stres, f\u0103r\u0103 zile omise, doar o versiune mai s\u0103n\u0103toas\u0103 a ta.<\/p>\n<p>\t\t\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\t\t\t\tAbona\u021bi-v\u0103 ast\u0103zi<br \/>\n\t\t\t\t\t<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Purovitalis Shipping &amp; Returns At Purovitalis our goal is to ship your order as quick as possible. Orders placed before 15:00 CET are shipped the same day. Depending on your location it usually takes 1-5 business days for your order to arrive. Orders place after this time or in the weekend will be shipped the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/shipping.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-292","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/purovitalis.com\/ro\/wp-json\/wp\/v2\/pages\/292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/purovitalis.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/purovitalis.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/purovitalis.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/purovitalis.com\/ro\/wp-json\/wp\/v2\/comments?post=292"}],"version-history":[{"count":5,"href":"https:\/\/purovitalis.com\/ro\/wp-json\/wp\/v2\/pages\/292\/revisions"}],"predecessor-version":[{"id":286258,"href":"https:\/\/purovitalis.com\/ro\/wp-json\/wp\/v2\/pages\/292\/revisions\/286258"}],"wp:attachment":[{"href":"https:\/\/purovitalis.com\/ro\/wp-json\/wp\/v2\/media?parent=292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}