Frequently Asked Questions
Get the Facts Straight: Everything You Need to Know
Frequently Asked Questions
You can purchase on our website using a debit or credit card.
We additionally offer support for Paypal, Apple Pay, iDeal, Sofort and Klarna.
You can chose these payment methods at checkout. For subscriptions we only offer Credit Card, Paypal and iDeal.
You can store the capsules in the glass jar for up to 2 years after purchase.
For this, we recommend that you contact your doctor.
Shipping & Returns
Ordered before 15:00, is delivered the next (working) day. In a few cases, shipping may take 1 to 2 working days longer, here we depend on carriers.
Most common countries:
1-2 business days
1-3 business days
2-4 business days
2 – 7 business days
Rest of Europe
Austria, Czech republic, Denmark, Finland, Hungary, Italy, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Bulgaria, Croatia, Estonia, Greece, Latvia, Lithuania, Malta
2-5 business days
Rest of the world
3-7 business days
What if I’m not home?
If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
We want you to feel confident with each and every purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping.
30 day money back guarantee
If you are not happy with our products, you can request a refund of the full purchase price within 30 days of the product received date. Customer is responsible for return shipping.
In the case of a defect, we will cover the return costs and either provide a replacement or refund the original purchase price.
Please address your shipment to:
A. Hofmanweg 5a, 2031 BH Haarlem
As soon as your order is processed, you will receive a confirmation email with a tracking link. This will allow you to track the status of your package and monitor its progress throughout the shipping process. Additionally, you will be able to login to your account on our website and view your latest order. From there, you can navigate to the order page and view detailed information about your purchase, including the order number, items purchased, and the expected delivery date. This allows you to have complete visibility and control over your order at all times, making the process as seamless and convenient as possible. If you have any questions or concerns, please do not hesitate to reach out to our customer service team at email@example.com, they will be happy to assist you.
We cover custom taxes and import duties to all countries outside of Europe.
For more information, please refer the to website of the delivery partner handling your delivery.
If there is an issue with customs or you are charged please contact us at firstname.lastname@example.org
We understand that encountering a lost package can be frustrating. Here are the steps you should follow:
1. Verify Delivery Status:
Double-check the tracking information provided by the shipping carrier. Sometimes, there might be delays due to unforeseen circumstances. Wait for a few days beyond the estimated delivery date to see if the package arrives.
2. Contact the Carrier:
If the tracking information shows the package as “lost” or hasn’t updated for an extended period, contact the shipping carrier’s customer support. Provide them with your tracking number and any relevant details. They can initiate an investigation into the whereabouts of your package.
3. Reach out to the our support team of the relevant store from where you have made the purchase (If Applicable):
If you made a purchase from a specific seller or online store, get in touch with their customer support. They may be able to assist you further or initiate a claim with the carrier on your behalf.If this is not applicable to you please reach out to the Purovitalis customer support team.
4. File a Lost Package Claim:
If the carrier confirms that your package is indeed lost, please file a lost package claim with them. They will guide you through the necessary steps and requirements. Keep any relevant documents or receipts handy for the claim process.
5. Check Your Delivery Address:
Ensure that the shipping address provided during the purchase is accurate and up-to-date. Sometimes, packages are mis-delivered due to incorrect addresses.
6. Insured Shipments:
If you purchased shipping insurance, check the terms and conditions to see if you are eligible for a refund or replacement. Please file a claim with the insurance provider, if applicable.
7. Contact the us (If Different from the Carrier):
If the package was sent to you by someone other than yourself, inform the sender about the lost package. They may need to coordinate with the carrier for resolution.
8. Be Patient During the Investigation:
Once you’ve filed a claim or initiated an investigation, be patient during the process. Investigations can take some time, but the carrier will do their best to locate the package or provide a resolution.
9. Follow Up Regularly:
Stay in touch with the carrier and/or purovitalis regarding the status of your claim or investigation. Regular follow-ups can help expedite the process.
10. Prevention for Future Shipments:
Consider opting for services with delivery confirmation, signature requirements, or package insurance for valuable items in the future.
11. Stay Informed:
Keep yourself updated with any information provided by the carrier or seller regarding the lost package. They may reach out to you with updates or resolution options.
Remember, lost packages are a rare occurrence, but if it happens, we are here to assist you throughout the process. Please don’t hesitate to contact the Purovitalis customer support team for any additional help or concerns.
At Purovitalis, we are committed to providing exceptional service to you, our valued customers. To ensure smooth and efficient package delivery, we offer the convenience of delivering packages to designated access points when you are unavailable to receive them at their specified delivery address. However, it is important for you to understand and comply with our package pick-up policy to avoid any inconvenience or misunderstanding.
Package Pick-up Policy:
- Designated Access Points:
- Purovitalis offers you the option to choose a designated access point (e.g., a local store or collection center) as an alternative delivery location for their packages.
- You will be informed about the access point’s location and operating hours during the package delivery notification from the carrier.
- Notification of Package Arrival:
- Upon successful delivery to the access point, the carrier will notify you via email, text message, or any other preferred means of communication which have been made clear in the delivery preferences on the carrier’s site.
- Pick-up Window:
- You are expected to pick up your packages from the designated access point within a reasonable time frame as specified in the notification.
- The pick-up window will be clearly communicated to the you along with the package delivery notification.
- Non-Pickup and Forfeiture:
- In the event that you fail to pick up your package within the designated pick-up window, it will be considered a non-pickup.
- Purovitalis shall not be liable to provide a refund or a replacement for packages that have not been picked up within the specified time frame.
- Responsibility for Package Security:
- Once the package is delivered to the access point, the responsibility for the package’s security and condition transfers to you.
- You are advised to pick up their packages promptly to avoid any loss, damage, or theft.
- In exceptional cases such as valid medical emergencies or unavoidable circumstances, you may contact our customer support team to discuss their situation and explore possible solutions.
- Customer Support Assistance:
- Our customer support team is available to address any queries or concerns related to package delivery, pick-up, or access points.
- You are encouraged to contact our support team for assistance regarding their packages.
At Purovitalis, we believe in transparency and effective communication with you. This package pick-up policy is designed to ensure a smooth and reliable delivery process, enhancing your convenience. We appreciate your understanding and cooperation in adhering to this policy, which enables us to provide you with the best possible service.
This policy is subject to change at the discretion of Purovitalis. Any updates or revisions will be communicated to our customers in a timely manner. By using our services, customers agree to comply with the terms outlined in this policy.
Purovitalis Supplements in Europe
Purovitalis is a renowned health and wellness company committed to providing high-quality and innovative products to support overall well-being and longevity. One of their flagship products is NMN (Nicotinamide Mononucleotide), a naturally occurring compound known for its potential health benefits.
Yes, Purovitalis is authorised to sell NMN within Europe. The company complies with all the relevant regulations and standards required for the sale and distribution of dietary supplements. For example our NMN undergoes regular lab analysis to ensure it is above 99% pure and doesn’t contain any impurities. This ensures it is safe and stable for consumption.
Always follow the recommended dosage provided by Purovitalis on their product packaging or as advised by a healthcare professional. It is crucial to adhere to the proper dosage to ensure safety and maximise potential benefits.
Purovitalis NMN can be purchased directly from their official website or through authorised retailers within Europe.
NMN Powder & Capsules
NMN is a derivative of vitamin B3 (Niacin) and a precursor to another essential compound called NAD+ (Nicotinamide Adenine Dinucleotide). NAD+ plays a crucial role in cellular energy production and various other physiological processes.
NMN has been the subject of extensive research and has gained popularity due to its potential anti-aging properties and various health benefits. It has shown promise in supporting cellular health, metabolism, cognitive function, and energy levels.
Our NMN is proudly manufactured in the European Union, specifically in Lithuania, making us the first and only European NMN brand. Unlike many other brands on the market, our NMN is not sourced from China, giving our customers the peace of mind that comes with knowing that the products they are using are made with the highest standards of quality and safety. In choosing our European-made NMN, you are not only investing in the best for your health, but also supporting a sustainable and responsible supply chain.
Our NMN is made using a natural enzyme-based process, making it a safe and natural alternative to chemically manufactured products. Unlike chemical processes, our enzyme-based method preserves the purity and potency of the NMN, ensuring that you are getting the best possible product for your health and well-being. Additionally, our enzyme-based method is more sustainable and environmentally friendly, making it a responsible choice for those who care about the planet. In summary, our NMN is made with enzymes, a natural and safe alternative to chemically manufactured products.
Yes, we guarantee the purity of our NMN. We use small batches to minimize degradation and ensure the highest quality product. Our NMN is also third-party lab tested to confirm a purity of 99% or higher, giving our customers the confidence that they are getting the purest and most effective NMN on the market. Our commitment to purity is evident in our strict standards and rigorous testing, making us the best choice for those looking for a high-quality NMN supplement.
Our third party purity certificates can be found here.
The recommended dosage of NMN can vary depending on the individual and the specific purpose of use. Generally, a typical dose of NMN ranges from 250mg to 1000mg per day, with some studies using higher doses up to 2000mg per day. It is important to consult with a healthcare professional before starting to take any supplement, especially if you have any medical conditions or are currently taking any medication. They will be able to advise you on the best dosage and usage instructions for your specific needs.
More information from a recent study about the safety and efficacy of nmn can be found here.
Below table of possible dosages.
Above 50 years/80kg
Our Liposomal NMN Capsules are specially formulated to improve absorption by 2 to 3 times, making it one of the most effective forms of NMN available on the market. Due to the improved absorption, we only recommend taking 2 capsules per day for most individuals and 3 capsules per day for those over the age of 50.
A measuring scoop for 250mg of powder is included with each bottle of our product. However, due to shipping, the scoop may end up at the bottom of the bottle, under the powder. In this case, you can use a teaspoon to scoop it out.
If it’s still not there please contact us at email@example.com or give us a call at +3120 308 6767
NMN powder can be placed under the tongue until resolved. In addition, it can also be swallowed directly together with some light yogurt to improve absorption.
Our Liposomal NMN capsules can be taken on an empty stomach. The capsules are small sized for easy swallowing. Though to make it easier you can use water.
Our NMN is stable and can just be stored in a cool, dry place, away from direct sunlight. Always keep them out of reach of children.
When temperature is above 25 degrees Celsius we advice to store in a refrigerator, this helps to preserve its potency and effectiveness by slowing down the degradation process caused by exposure to light, heat and humidity. It is important to make sure the container is tightly sealed to protect it from moisture and air. It’s also important to note that NMN should be protected from light and should be stored in a light-proof container. Our NMN comes in premium Miron Glass to help protect against uv and other lights.
Note: Our liposomal NMN capsules are specially formulated to protect the NMN from degradation through the use of liposomes. These tiny spheres of lipids, protect the NMN molecules from the negative effects of light, heat and humidity, allowing them to remain stable at room temperature. While it is not necessary to store them in the refrigerator, we do recommend doing so in extreme temperature conditions, as this will further help to preserve the potency and effectiveness of the NMN.
If you have any further questions or concerns regarding Purovitalis NMN or its availability in Europe, please don’t hesitate to contact the Purovitalis customer support team.
NMN is generally regarded as safe for consumption when used as directed. However, it’s essential to consult with a healthcare professional before starting any new dietary supplement, especially if you have any underlying medical conditions or are taking medications.
NMN is generally safe for adults, but specific groups such as pregnant or nursing women and individuals with certain medical conditions should consult a healthcare professional before using NMN supplements.
While NMN shows promise in supporting various aspects of health, it should not be considered a substitute for a balanced diet, regular exercise, and a healthy lifestyle. It is best used as part of an overall wellness strategy.
NMN is well-tolerated by most individuals when taken at appropriate dosages. However, like any supplement, some people may experience mild side effects such as digestive discomfort. If you experience any adverse reactions, discontinue use and consult a healthcare professional.
You will automatically receive your products with 15% discount every 30 or 60. So you never run out! If you choose the 60 options, you will only receive the products every 60 days.
Do you still have a lot of capsules left and would rather use them up before receiving new supplements? Or do you have another reason why you want to pause your subscription for a while? Via your own Purovitalis account, you can easily pause your next delivery. So you can finish your current longevity supplements first and decide when you want to receive new supplements again. Read below which steps you can take to pause your membership.
Please note: you can make changes to your subscription plan up to 2 days before the next shipment. If you do this within 2 days, the changes will be applied to your next supplement delivery.
- Step 1: Login to your own Purovitalis account. Don’t know how to log in? Read here how to log into your own Viteezy account.
- Step 2: Once you are in your own Purovitalis account, click on “Subscription”.
- Step 3: Then enter the active subscription “See more details”, On the right bottom click on “Pause Subscription”. And voilà, you’ve paused your product subscription.
Note: You could also descide to skip one order, then your subscription will renew the next order date. Depending on your cycle this could be 30, 60 or 90 days later.
Not successful? Then contact our support team at firstname.lastname@example.org or +3120 308 6767, we will be happy to help you there.
Want to take a break from receiving longevity supplements for a while? Read here how you can pause your subscription for a while.
Rather stop for good? You can easily cancel your purovitalis subscription yourself via your own Purovitalis account. Read below which steps you can take to end your subscription.
Please note: you can make changes to your subscription plan up to 2 days before the next shipment. If you do this within 2 days, the changes will be applied to your next subscription delivery.
Step 1: Login to your own Purovitalis account. Don’t know how to log in? Read here how to log into your own Purovitalis account.
Step 2: Once you are in your own Purovitalis account, click on “Subscription”. Then click on “Subscription Details”
Step 3: On the bottom right click on “cancel subscription”. You will be prompted to confirm you wanted permanently cancel your subscription.
Not successful? Then contact our support team at email@example.com or +31 20 308 6767, we will be happy to help you there.
Depending on your frequency of delivery, 30 or 60 you can find your next order date in your account.
In the “scheduled” tab you view all your upcoming orders and all skip future order dates.
Which payment types do you accept?
Add the moment it is only possible to pay with Creditcard, iDeal and PayPal.
Due to limitations of our system and the limitations of automatic payment, not all payment providers are accepted.
When you are in your account. Click on Show more details, on the right sidebar you can add a discount code to your next order date.
Note: You need to have an active account with us. By default when you have a subscription it doesn’t automatically create an account. You can see how, here.
Starting with your first order, you will be enrolled in our rewards program and earn points with each purchase you make. These points can then be redeemed for exclusive discounts and offers on future purchases. To take advantage of this program, all you need to do is create an account on our website. Once you have an account, you can easily view your rewards points balance and redeem them for discount coupons at any time. This is our way of saying thank you for choosing our products and rewarding our loyal customers. It’s a simple and easy way to save money on your future purchases and get the most out of your investment in your health and well-being.
Redeeming your rewards points for a discount coupon is a quick and easy process. Once you are logged in to your account, simply navigate to the rewards section of our website. On this page, you will be able to view your current points balance and redeem them for discounts on future purchases. We offer a variety of coupon options, including €5, €10 and €20, allowing you to choose the discount that best suits your needs. To redeem your points, select the coupon value you desire, and the corresponding discount will be automatically applied to your next order.