Shipping & Returns

Has your order arrived at pickup point?

At Purovitalis, we are committed to providing exceptional service to you, our valued customers. To ensure smooth and efficient package delivery, we offer the convenience of delivering packages to designated access points when you are unavailable to receive them at their specified delivery address. However, it is important for you to understand and comply with our package pick-up policy to avoid any inconvenience or misunderstanding.

Package Pick-up Policy:

• Designated Access Points:
  • Purovitalis offers you the option to choose a designated access point (e.g., a local store or collection center) as an alternative delivery location for their packages.
  • You will be informed about the access point’s location and operating hours during the package delivery notification from the carrier.
• Notification of Package Arrival:
  • Upon successful delivery to the access point, the carrier will notify you via email, text message, or any other preferred means of communication which have been made clear in the delivery preferences on the carrier’s site.
• Pick-up Window:
  • You are expected to pick up your packages from the designated access point within a reasonable time frame as specified in the notification.
  • The pick-up window will be clearly communicated to the you along with the package delivery notification.
• Non-Pickup and Forfeiture:
  • In the event that you fail to pick up your package within the designated pick-up window, it will be considered a non-pickup.
  • Purovitalis shall not be liable to provide a refund or a replacement for packages that have not been picked up within the specified time frame.
• Responsibility for Package Security:
  • Once the package is delivered to the access point, the responsibility for the package’s security and condition transfers to you.
  • You are advised to pick up their packages promptly to avoid any loss, damage, or theft.
• Exceptions:
  • In exceptional cases such as valid medical emergencies or unavoidable circumstances, you may contact our customer support team to discuss their situation and explore possible solutions.
• Customer Support Assistance:
  • Our customer support team is available to address any queries or concerns related to package delivery, pick-up, or access points.
  • You are encouraged to contact our support team for assistance regarding their packages.

At Purovitalis, we believe in transparency and effective communication with you. This package pick-up policy is designed to ensure a smooth and reliable delivery process, enhancing your convenience. We appreciate your understanding and cooperation in adhering to this policy, which enables us to provide you with the best possible service.

This policy is subject to change at the discretion of Purovitalis. Any updates or revisions will be communicated to our customers in a timely manner. By using our services, customers agree to comply with the terms outlined in this policy.

We understand that encountering a lost package can be frustrating. Here are the steps you should follow:

1. Verify Delivery Status:

Double-check the tracking information provided by the shipping carrier. Sometimes, there might be delays due to unforeseen circumstances. Wait for a few days beyond the estimated delivery date to see if the package arrives.

2. Contact the Carrier:

If the tracking information shows the package as “lost” or hasn’t updated for an extended period, contact the shipping carrier’s customer support. Provide them with your tracking number and any relevant details. They can initiate an investigation into the whereabouts of your package.

3. Reach out to the our support team of the relevant store from where you have made the purchase (If Applicable):

If you made a purchase from a specific seller or online store, get in touch with their customer support. They may be able to assist you further or initiate a claim with the carrier on your behalf.If this is not applicable to you please reach out to the Purovitalis customer support team.

4. File a Lost Package Claim:

If the carrier confirms that your package is indeed lost, please file a lost package claim with them. They will guide you through the necessary steps and requirements. Keep any relevant documents or receipts handy for the claim process.

5. Check Your Delivery Address:

Ensure that the shipping address provided during the purchase is accurate and up-to-date. Sometimes, packages are mis-delivered due to incorrect addresses.

6. Insured Shipments:

If you purchased shipping insurance, check the terms and conditions to see if you are eligible for a refund or replacement. Please file a claim with the insurance provider, if applicable.

7. Contact the us (If Different from the Carrier):

If the package was sent to you by someone other than yourself, inform the sender about the lost package. They may need to coordinate with the carrier for resolution.

8. Be Patient During the Investigation:

Once you’ve filed a claim or initiated an investigation, be patient during the process. Investigations can take some time, but the carrier will do their best to locate the package or provide a resolution.

9. Follow Up Regularly:

Stay in touch with the carrier and/or purovitalis regarding the status of your claim or investigation. Regular follow-ups can help expedite the process.

10. Prevention for Future Shipments:

Consider opting for services with delivery confirmation, signature requirements, or package insurance for valuable items in the future.

11. Stay Informed:

Keep yourself updated with any information provided by the carrier or seller regarding the lost package. They may reach out to you with updates or resolution options.

Remember, lost packages are a rare occurrence, but if it happens, we are here to assist you throughout the process. Please don’t hesitate to contact the Purovitalis customer support team for any additional help or concerns.